Xerox scanning bug patch released

Xerox released their patch to get rid of the scanning bug. Their press announcement can be seen here. With respect to their large family of devices, they will be releasing the patch in two waves. Also, they set up a short URL where you can download the patch:

I already gave some tech info on the patch in my last blog post. All in all, this was a very interesting episode. Again: Thanks to all of you for the support, and of course, thanks to Xerox for listening and even reaching out instead of making up some legal foo to shut the nasty computer scientist up.

Xerox patch pretested

A few minutes ago, Francis Tse mailed a preliminary version of the Xerox device software update to me. In a conference call with Rick Dastin, Francis Tse and others, and I installed the update on a WorkCentre 7545 and tested my test pages again.

The results seem nice so far: I was not able to see any mangled numbers on the scans of my test pages (of course, this is no guarantee at all, as I am not an image processing specialist – however, it is a lot better than before, where I was able to spot mangled numbers within seconds on every test page).

Xerox scanning issue fully confirmed, indeed software bug

Some happy news tonight (at least it's night for me): Rick Dastin and Francis Tse rang up a few minutes ago. Long story short:

  • It was a bug indeed,
  • the issue indeed affects all compression modes across a whole lot of devices, all are able to mangle numbers,
  • most important, they found the bug,
  • a patch is being developed,
  • and they want me to test it using my originals (this is an honor, I appreciate this).

Here is their press statement. I am glad not to go down in history as the guy too dumb to read the manual. 8-)